My order status says delivered but my package hasn't arrived yet. What should I do?

Firstly, please check you have provided the correct shipping address. You can do this by checking the Order Confirmation email we sent you (you may need to check your junk folder if you can't see it in your main inbox).

Sometimes the packages are well hidden by delivery drivers, so please check around the entrances of your residence for the package, particularly on front and back porches, bushes, garages, grills, or other places that might protect it from theft or weather. Note that drivers may also have used plastic bags to protect your package from the weather.

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​If you still can't locate your package, or your nominated shipping address is incorrect, please contact us so we can initiate a trace process with the courier to find your package.